Terms & Conditions

1. Payment Terms

• We accept the following forms of payment: Cash, Cash App, Zelle, Discover, Mastercard, and Visa.

• A 50% non-refundable deposit is due at the time of contract signing to secure your event date.

• The remaining balance is due by the morning of the event before service begins.

 

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2. Cancellation Policy

• Cancellations must be made at least 5 days in advance of the event for a full refund (minus deposit).

• Cancellations made less than 5 days but more than 48 hours in advance may be eligible for a partial refund, determined on a case-by-case basis.

• Cancellations made within 48 hours of the event are non-refundable, unless due to unavoidable circumstances such as inclement weather or travel delays.

 

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3. Event Details Required

 

To serve you better, we request the following information at the time of booking:

• Date and time of the event

• Number of guests

• Menu selection (confirmed at contract signing; may be altered up to 5 days before the event)

• Photo or description of the food setup area

• Any theme or decor notes if food area should blend with your design

 

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4. Service Options

 

We offer multiple service styles:

• Full Catering Service: Includes setup of food area, service, and cleanup. Our team will arrive early to prepare and remain until service is complete.

• Drop-Off Service: We will deliver and set up your food buffet-style and leave it ready to serve.

• Buffet Service Option: We can provide staff to serve buffet-style if requested.

 

Please note:

• Our staff will not decorate the area. If you require decor integration, decorating must be completed before we arrive for food placement.

• We may display Greg Sr Soulfood signage unless otherwise agreed upon.

 

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5. Food Safety & Allergies

• All food is prepared in accordance with ServSafe guidelines as recognized by the National Restaurant Association.

• Greg Sr Soulfood is not liable for allergic reactions. Clients must disclose all allergies or dietary restrictions in the intake form and discuss them during the initial consultation.

 

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6. Code of Conduct

• We are committed to professionalism and respect. We do not tolerate vulgar language, harassment, or mistreatment of staff.

• Failure to maintain a safe and respectful environment may result in termination of service without refund.

 

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7. Our Commitment

 

We are here to serve you with excellence, flavor, and integrity. Our goal is to make your event memorable and stress-free.

 

If you have questions or specific needs, feel free to contact us directly. Let us know how we can help make your event extraordinary.

 

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